An activated referral widget is positioned on the order status page, where customers are offered to share the link. They can be shared via apps on the customer’s device or copied and shared like that. 

One-sided incentive

This allows customers to share your shop with their friends and family with ease. By offering discounts you’ve previously set in Referral Settings, people that received a referral link are more likely to come to your shop and become new customers.

The discount code applies to all customers that reach your shop through a referral link.

Widget settings

• Primary colour – choose the colour for the background. The text will automatically change to black or white to create the best visibility combination
• Friend discount – referred customers discount amount offered in percentage or fixed amount
• Minimum purchase amount – set the minimum purchases needed to use the discount

Text Customization

• Subtitle – text in bold positioned under the title
• Content – here you can write a text that asks a customer to share a discount with their friends and family and explains how it works. Placed under the subtitle
• Button caption – short call to action on the button itself

To include the amount of referred customers discount use [friend_discount]

Two-sided incentive

Motivates the referring customer to share your shop because they also get a discount in return.

Referring customers’ discount is activated once somebody has fulfilled the whole purchasing process through their link and can be used for their future purchases.

Every time someone uses their referring link a referring customer gets a fixed amount of reward. These rewards stack on one another and referring customer can choose when to redeem the reward. After they redeem the reward and their link is used again they start collecting reward all over again.

The total amount has to be used up all in once and cannot be split in more than one purchase. The purchase again has to be over the minimum you’ve set (if you’ve set any).

When the referring customers link is used they are notified with an email containing a link to their reward balance. On this link they can also redeem their reward.

Referral settings allow you to set the amount and rules for the program but also to customize its look:

Widget settings

• Primary colour – choose the colour for the background. The text will automatically change to black or white to create the best visibility combination
• Friend discount – referred customers discount amount offered in percentage or fixed amount
• Minimum purchase amount – a) the minimal amount needed for new customer using the link to purchase, for referring customer to get a reward
  b) the minimal amount referring customer has to purchase to redeem the reward
• Referring customer reward – set the amount that you want to reward the referring customer every time someone uses their link 

Text Customization

• Friend discount title – the line where friend’s discount is shown
• Referring customers’ reward – shows how much is referring customer rewarded
• Subtitle – text on bold positioned under the title
• Content – here you can write a text that asks a customer to share a discount with their friends and family and explains how it works. Placed under the subtitle
• Button caption – short call to action on the button itself

To include the amount of referred customers discount use [friend_discount]

Quota

Every time someone uses the referring link the quota is counted. Note that this quota is separate from email quota.

Please don’t hesitate to contact our Support Team if you need any further assistance. 

To set the discount and customize the last page of review submission go to Referral Settings.

• Amount – set what percentage you want your discount to be 
• Content – customize the text that invites your customer to share their review. To add discount amount to the text use [discount]

Our Support Team is always ready to help you if you ever need it.

Motivating customers to share your shop with friends and family will generate more income and boost the traffic.

There are two types of referrals – Post-Purchase and Post-Review.

• Post-Purchase – offer customers to share discounts after making a purchase
• Post-Review – offer customers to share a discount after writing a positive (4 or 5 star) review 

Referral performance

The revenue as well as the customers’ engagement in the referral program is shown on Dashboard.

It works in the same way as all other Monimo analytics, so you can see your analytics in different time frames like Last 7, Last 30 and Last 60 days.

• Shares – shows the number of links shared by your customers
• Revenue – shows how much revenue did you get from the referral program. It includes both customers that purchased through the referral link as well as the revenue generated from referring customers using discounts from the program

You are also provided with these analytics in our monthly emails.

In case you need assistance with anything our Support Team is more than happy to help you!