There are many Monimo features that make this possible and Review Request Emails are one of the main channels for generating them.

Review request emails 

Review Request emails are the main channel for collecting reviews with Monimo. To customize them to fit your shop go to Collect Reviews settings. Learn more about customizing request review here.

‘Write a review’ button

There is also the classical way to collect reviews from customers with a simple ‘Write a review’ button. When customers click it they can write a review directly through the review widget.

For any further explanation don’t hesitate to contact our Support Team!

Here are the few things you need to have in mind before customizing review request timing:

• Order processing time
• Shipping and delivery time
• How long does customer need to use your product to form an opinion 

Once you’ve come up with the appropriate time you can customize it under Collect reviews in Monimo Dashboard. There find ‘Review Request Emails’.

Timing can be set up to 70  days after the following events:

• Completed purchase
• Fulfilled order  
• Product delivery

Contact the Support Team if you wish to set your timing for less than one day.

To maximize the opening rate Monimo sends emails during the working hours in the customers’ local time.

After Purchase

Setting timing for ‘After purchase’ means that the request will be sent the number of days you chose after the customer has completed the purchase and reached the order number page. 

This is very inaccurate because it doesn’t take the time needed for processing the order and possible shipping delays into consideration.

After Fulfillment 

Setting timing for ‘After Fulfillment’ means that the request will be sent the number of days you chose after the order has been fulfilled.

If your orders are not fulfilled within Shopify, meaning the order status doesn’t update in Shopify emails are not going to be sent at all. If you fulfill your orders outside of Shopify we don’t recommend using this option.

After Delivery 

Setting timing for ‘After Delivery’ means that the request will be sent the number of days you chose after the order has been delivered to the customer.

This is a very reliable choice because then you only have to worry about how much time is needed to experience the product. It also prevents wrong request timing due to variable shipping times that different products have.

To implement ‘After Delivery’ timing, Monimo uses Shopify’s shipment_status in orders.

How to use Shopify’s shipment_status 

Email requests are scheduled according to shipment_status of the order.

To be able to use this method your package has to be actively tracked through Shopify. Keep in mind that if the shipment_status doesn’t update Monimo won’t send the email. 

Shopify Shipping labels allow you to track packages from shipping companies like UPS, USPS, DHL Express, Sendle, Canada Post and many other.

Our Support Team is always ready to help you if you ever need it.

Monimo emails can be customized within settings. Customize email content, style, design and color for all of its parts like text, background and email footer. You can even put your own logo.

Read more to learn how to customize your emails.

How to upload a logo for Monimo emails

Monimo allows you to add your brand’s logo to the emails that we send to your customers as review requests.

Add your logo to review request emails by entering the picture URL of your logo in the Collect reviews section of your Monimo Dashboard:

To generate URL for your picture, if you don’t have one, go through with the following steps:

1. Head over to the Shopify Files menu
2. Select “Upload files” and click on your logo picture
3. When the upload is done, URL will be displayed
4. Copy the URL and paste it into your Monimo app settings:

If the logo size is not fitting well, change the size with the use of the online tool.

Editing the Subject Line

Add your own brand voice to emails using Monimo. Customize the Email subject field through the Collect reviews setting in Monimo Dashboard. 

For where you want customers first and last name to appear use [name] or [last_name] as a placeholder:

• Let’s use the following line for an example:

[name], we would love to see a review of your purchase!

Mary Jones will see it as:

” Mary, we would love to see a review of your purchase!”

If you choose the following subject line:

Mrs. [last_name], we would love to see a review of your purchase!

Mary Jones will see it as:

“Mrs. Jones,we would love to see a review of your purchase!”

• For placing an order number use [order_number]:

If we use the following subject line as an example:

Order # [order_number], we would love to see a review of your latest purchase!

The customer sees it as:

“Order # 4626, we would love to see a review of your latest purchase!”

If the Email subject field is left empty, the default subject looks like this:

Order # [order_number], we would love to see a review of your latest purchase!

Customizing email appearance

Match your brand’s voice and look by customizing Monimo Emails design.

Email features that you can change and customize through Email Settings are the following:

• Color of email background
• Color of text background
• Color of text
• Color of button background
• Color of button border
• Color of button title 
• Font 
• Font size

The changes you make apply to all email types

• Review request emails
• Discount code emails
• Review request reminders
• Photo reminder emails

How to view a Sample email?

You can see how your emails look like in live preview on the right side of Monimo Dashboard.

In case you need assistance with anything our Support Team is more than happy to help you! 

It is useful because it reminds customers that they often want to write the review but at the time of the arrival of the first review request mail they either didn’t have a chance to try out the product yet or they were busy and just didn’t write the review.

Reminder emails are sent 2 days after the request email was sent, to remind customers that you are still looking forward to their review.

To customize Reminder Review Request Emails you can go to Collect Reviews in your Monimo Dashboard.

In case you need assistance with anything our Support Team is more than happy to help you! 

• English
• Spanish
• German
• French
• Italian
• Russian
• Portuguese
• Turkish
• Japanese
• Chinese Simplified
• Chinese Traditional
• Korean
• Swedish
• Danish
• Dutch
• Norwegian
• Finnish

The default text for all the review widgets including review submission form as well as emails directed to your customers like reminder, requests etc. will be in the language of your choice.

To set the language of choice go to Collect Reviews and select the language from the drop-down menu.

Contact support if any language from the list above is missing in the menu.

If you hadn’t used this option while setting up Monimo you can do so by going to Dashboard and selecting ‘Schedule Bonus Emails’

Here you can schedule how many days after fulfillment of the purchase will the email be sent. If that time has already passed, your emails will be sent within 24 or 48 hours. 

The bonus emails will be sent for purchases completed up to 60 days before scheduling not before installing Monimo.

Bonus emails are labelled as [Bonus] within your Orders. 

Our Support Team is always ready to help you if you ever need it.