contact – Monimo reviews app https://site.monimo.app Shopify Reviews Importer | Photo Reviews Tue, 29 Mar 2022 20:58:25 +0000 en-US hourly 1 https://wordpress.org/?v=5.9.10 Monimo Assistant https://site.monimo.app/knowledge-base/monimo-assistant/ Wed, 21 Jul 2021 16:57:00 +0000 https://site.monimo.app/?post_type=epkb_post_type_1&p=10024 Sometimes you might need the help of Monimo Assistant. It is a very easily filled in form on Display Reviews in Monimo Dashboard.

Here the situations when it is best to use Monimo Assistant:

  • When Monimo reviews widget isn’t visible
  • When it is visible but it is placed in a wrong place
  • When you’ve changed the Theme and widget hasn’t implemented iself in it
  • When review widget isn’t displayed properly
  • Anything else concerning display options

It is best if you include your shop’s name in the box under Monimo Assistant. Also, write what is wrong and then select which widgets aren’t working properly from the checklist below.

Before contacting contact Monimo Assistant:

  1. Check if the widgets are activated
  2. Check if your current theme is integrated
  3. If widgets are still not visible, send a ticket via Monimo Assistant and our experts will assist you soon

Here are the widgets that you can check on the checklist:

  • Review widget
  • Stars on Collection page
  • Stars on Product page
  • Monimo Pop-ups
  • Monimo Sliders
  • Sidebar widget
  • Home widget
  • Cart widget
]]> Contacting the Support Team https://site.monimo.app/knowledge-base/contacting-the-support-team/ Tue, 29 Jun 2021 12:53:30 +0000 https://site.monimo.app/?post_type=epkb_post_type_1&p=9432 If further assistance is needed the best thing to do is to contact our Support Team. We will offer you help and guide you to the solution. 

The best way to do it is by sending an email to us via the ‘Chat with Us’ button in Monimo Dashboard. It will open a section where you can send us an email.

We also have a Monimo Assistant to help you if Monimo widgets aren’t visible in your shop. Just fill in the form and we’ll contact you with a solution soon.

Other options are to contact us via email support@monimo.app or through the Shopify App menu.

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